The most frequently asking questions (Forex F.A.Q.)

In this website section we accumulated the most asking questions from our Clients Support at the topic of basic of forex trading, how to trade using MetaTrader 4, about technical and fundamential Forex analysis, what is MQL5 and how to use forex signals, about investment service of STP Forex broker Atiora.

What documents are required to open LIVE account?

The following documents are required for opening Individual Account:

One valid unexpired form of IDThis can be one of the following: 

  • Passport;
  • National ID card (front and back side copies);
  • Driving licence.

Please provide colour copies that clearly show your photo, name, date of birth, signature, issue and/or expiry date and serial number.

One recent* document verifying your current address:

  • Utility bill (electricity/gas/water or landline phone bill);
  • Bank statement;
  • Residence Certificate, issued by the government or local authority.

* Issued within the past 3 months

Please note that further documents may be required depending on the type of trading account you are applying for. 

Superior Banking Relationships

Atiora custodies clients’ funds with some of the world’s largest and strongest banks and financial institutions, including banks that enjoy investment-grade credit ratings. We work with large banks with excellent reputations and global presences.

Adherence to Anti-Money Laundering Regulations

Safeguarding the integrity of the international financial system is mandatory when dealing in the capital markets and handling clients’ assets. Atiora is fully compliant with global anti-money laundering regulations, primarily through verifying the identity of all clients before entering into a client relationship.

What is Foreign Exchange?

The Foreign Exchange market, also referred to as the “Forex” market, is the most traded financial market in the world, with a daily average turnover of approximately USD 3.2 trillion. Foreign Exchange is the simultaneous buying of one currency and selling of another. The world’s currencies are on a floating exchange rate and are always traded in pairs, for example Euro/Dollar (EURUSD) or Dollar/Swiss (USDCHF).

Where is the central location of the FX market?

FX trading is not centralized on an exchange, as with the stock and futures markets. The FX market is considered an Over the Counter (OTC) or “Interbank” market, due to the fact that transactions are conducted between two counterparts over the telephone or via an electronic network.

Who are the participants in the FX Market?

The Forex market is called an “Interbank” market due to the fact that historically it has been dominated by banks, including central banks, commercial banks, and investment banks. However, the percentage of other market participants is rapidly growing, and now includes large multinational corporations, global money managers, registered dealers, international money brokers, futures and option traders, and individual investors.

What is the difference between ECN Standard and ECN Pro accounts?

The difference between the Standard and Pro accounts is the presence of one of their spread accounts, and the second as a commission payment, charged for the provision of brokerage services to enter the interbank forex market, which you pay with broker STP ATIORA

What is the leverage of 1: 100?

Leverage – is in fact, borrowing capital in order to increase the income from the investment. On the Forex market the broker can “borrow” a trader capital, allowing the latter to open much larger in volume position, as if his trading account has a significant capital. Leverage – is borrowed money that identifies the broker to trade. Leverage ECN Atiora broker may vary from 1:1 to 1:100.

What is a leverage of 1: 100?
The fact that the broker provides funds to you 100 times greater than yours. That is, you can open transactions increased in volume 100 times.

How the leverage effect on the results?

Consider a few of examples – with and without the leverage . We will buy stocks, though still true for the Forex market and futures.

Example 1: without the leverage You have opened a brokerage account, the account deposited 1,000$ (what should be a deposit for beginners and what you can expect with your money, talking here).You have decided to buy shares of “X”, the price was 100$. It is easy to calculate, that all the money you can buy 10 shares. 10 (shares) * 100 ($ price per share) = $ 1000 (the value of your account). More than 10 shares will not be able to buy, because they don’t have enough money.

Example 2: Leverage. Your account was deposited $1000. But there is a lever of 1:100. So, you can automatically open a trade volume with 100 times higher. In the first example, you could to buy only 10 shares, Now you can buy up to 100 times more, ie 1,000 shares! Respectively, You can earn up to 100 times more.

It is important to understand that the high leverage not only increases profits by using it, you can quickly lose all the money.

Example 3. Without leverage. You have bought 10 shares at $ 100 apiece. If the price drops to $99 per share, you will lose $1 for each share, for a total of $10. Score reduced from $1,000 to $990.

Example 4. leverage 1:100. You could buy 1,000 shares at the price of $ 100 apiece. The price drops to $99, you just lose $ 1 for each share. But since you have 1,000 shares, Let’s count: 1 $ (loss on each share) * 1000 (number of shares purchased) = $ 1,000.
So by using leverage, when change in price only $1, you can lose your entire deposit.

How to calculate the value of one point?

To calculate the points value of the US dollar,following this formula:

item cost = (Lot * pip)/Exchange rate quotations to USD

Lot indicated in the base currency units.

Item – the minimum possible change in quotes, for example 0.0001 to CHF, 0.01 to JPY

Note that for some currency pairs, such as GBP / USD, EUR / USD, the quote currency is USD, then in this case the rate of the quote currency to USD is equal to 1. When calculating the point value for the cross-rates, it is necessary to take rate quotes to USD, rather than the base currency pair. At the same time on the cross-rates, in which the quote currency is GBP or EUR, the exchange rate to the USD is the quote rate pairs USD / GBP and USD / EUR and not EUR / USD, GBP / USD. That is, the rate of USD / GBP = 1 / (rate of GBP / USD).

Examples of calculation of the cost of the item:

Currency pair: GBP / USD Lot: 10000
item cost = (10000 * 0.0001) / 1 = $ 1

Currency pair: USD / CHF Lot: 100000 Rate USD / CHF = 1.6815
item cost = (100000 * 0.0001) / 1.6815 = 5.95 $

Currency pair: EUR / JPY Lot: 1000000 Course EUR / JPY = 115.54 Rate USD / JPY = 132.58
item cost = (1000000 * 0.01) / 132.58 = $ 75.43

Currency pair: EUR / GBP Lot: 20000
Course EUR / GBP = 0.6128
Rate GBP / USD = 1.4228
Rate USD / GBP = 1 / (GBP / USD exchange rate) = 1 / 1.4228 = 0.7028
item cost = (20000 * 0.0001) / 0.7028 = $ 2.85

What is a pending order?

Pending order – is a type of order,opening the parameters of which you set in advance. Opens a warrant when the market price,to which a trader is focused.

What is the Take Profit and Stop Loss?

Take Profit – this is the level at which you want to close a position in profit, ie take profit, this profit lock.
Stop Loss – is exposed to limit the loss of deposit, that is stop your monetary loss, when trading on the stock exchange.

What is Stop-out?

Forced closing trading positions at current market prices in the case of exceeding the permissible level of losses and lack of funds for further maintenance of opening positions.

What is a Client Cabinet?

The secure client cabimet is a location on our website for clients to make deposits/withdrawals, view account information, reset their passwords and request changes.

How to register in Client Cabinet?

In order to register a Personal account, you need to open a demo or live account.

To open a trading account, you will need to choose the type of account.

Type of account

Once you have chosen an account number, you will need to choose the leverage.

Then, click on the “Open” button.

You will receive email with login and password to access Atiora terminal MetaTrader 4.

Why can’t I access my Client Cabinet and I received an error message?

If you can’t access your secure area you might have entered a wrong username or password. In such a case you should contact us via email at:, contact our live chat or call the customer service number in the Contact us srction of website.

How can I retrieve my password for Client Cabinet?

Under Username/Password, Click on “Forgot your password”

Enter your registered Email and check your inbox.

What method can I use to deposit/withdraw money?

To know more about your deposit details please visit the following page.

How much money do I need to open an account?

The minimum initial deposit required is $50.

How do I deposit/withdraw money to my trading account?

To deposit/withdraw money go to: Deposit/withdraw ➙ choose your transaction option ➙ follow the steps ➙ and fill out all field Please note that for any withdrawal request our services are available from 8am to 6pm GMT+2.

How will withdraw be processed ?

To know more about your withdrawal details please visit the following page.

What should I do if the card I used to fund my account with is closed, lost, stolen or not available for withdrawal?

You should verify with your bank whether the underlying account associated with your card is still active and available to receive the funds.

In the event an underlying account has been closed, we will need to obtain evidence of this account status change such as an account statement or relative document issued by your bank. Documentation must include the following:

A. Name of the account holder (Must match name on FxGrow account)

B. Last four digits of account number and or, payment to FxGrow

C. Language noting the change to the status of your account

Install MetaTrader 4 Platform to MAC

Apple’s Mac computers and laptops are becoming increasingly popular, more and more of Atiora clients choosing a Mac over Windows PC. This is why created this guide to help forex trader to install the award-winning MetaTrader 4 platform on Mac OS operating system.

Installing PlayOnMac

To install PlayOnMac, open the product’s official web site, move to Downloads section and click the link for downloading the latest version.

Download PlayOnMac

After downloading the DMG package, launch it from Downloads section of your system:

Launching PlayOnMac installation

PlayOnMac first launch window will appear. After clicking “Next”, the installer will start checking and installing the various components necessary for work.

PlayOnMac first launch

The first necessary component is XQuartz. This is software for using X Window System on Mac OS. X Window System provides standard tools and protocols for building the graphical user interface in Unix-like OS.

Installing XQuartz

If you have already installed XQuartz or want to install it later, select “Don’t install XQuartz for the moment” or “I’ve downloaded file by myself”, respectively.

XQuartz installation is performed in several stages. First of all, you should read the important information (Read Me) and accept the license conditions.

Installing XQuartz

Before the installation, Mac OS security system will ask you to enter your account’s password:

Installing XQuartz

Wait for the installation to complete. For changes to take effect, you should restart your Mac.

Completing XQuartz installation

After restarting the system, launch PlayOnMac again from the setup file in Downloads folder. The first launch window will appear again. This time, the installer will offer to install MS Windows fonts necessary for correct operation.

Installing fonts

Accept the license agreement conditions and wait till the installation is complete. After that, PlayOnMac is ready for use. Its main window will appear:

PlayOnMac main window


MetaTrader 4 Installation

Here is the download link for Atiora broker MetaTrader4 software: or

After the download is complete, launch the setup file. PlayOnMac will be used automatically to open it.

Installing Atiora MetaTrader 4

The standard terminal installation process with all its stages will start:

Installing Atiors FX MetaTrader 4

When the installation is complete, PlayOnMac will offer you to create the shortcuts for MetaTrader 4 terminal components – the client terminal and MetaEditor:

Creating shortcuts

After creating the necessary shortcuts, you can start using Atiora MetaTrader 4. Double click on it in PlayOnMac window to launch the terminal.

Installed Atiora MetaTrader 4 terminal

When logging into MetaTrader 4, you may need to type the server number if you cannot choose the correct Atiora server by default. Below you can see MetaTrader 4 terminal on Mac OS:

MetaTrader 4 on Mac OS

MetaTrader 4 Data Directory at MAC devices

PlayOnMac creates a separate virtual logical drive with necessary environment for each installed program. The default path of the installed terminal’s data folder is as follows:

Library\PlayOnMac\WinePrefix\MetaTrader_4_\Drive C\Program Files\MetaTrader 4

What investment program ECN broker Atiora offers?

At the present momemt ECN broker Atiora offer 3 investment projects for its clients:

Feel free to get details about each of it here.

Why do you need the service signals?

Special section of Signals in MQL5 site. community allows registered users to translate proprietary trading from their account,open on the MetaTrader 4 and MetaTrader 5 platforms, as well as to subscribe to up transactions on the account on the basis of signals from other traders. Each trading signal has its own page in signals, where you can see the detailed trade statistics on the history of transactions, charts of growth and balance, the number of subscribers.

Who can create a signal on, whether you want to pay for it?

To create the signal enough to register on You can create signals with free and paid subscription – in both cases, to pay for the creation of the Signal nothing is required.

How to subscribe to trading signal?

Subscription can be done in two ways. The first – subscribe directly on the site from the desired signal to your account:

The second way – to subscribe in the terminal. To do this, you must first enter your login and password for under the Community in the terminal settings. For a paid subscription you will also need the required amount in your account in the payment system